What is the check-in and check-out policy at Grand Velas Riviera Maya (Adults Only)?
Check-in is at 15:00 and check-out is by 12:00.
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Grand Velas Riviera Maya (Adults Only), Playa del Carmen
863US$
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Key details
About Resort
Carretera Cancun Tulum Km 62,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Near the beach
Perfect
9.0
9.4
4.9
4.6
Loved by guests
"The dining experience was out of this world."
"Marco, our concierge, helped us with everything from changing dinner reservations to kid sized robes to helping us cancel our spa bookings etc."
"Plenty of options include great room service"
Grand Velas Riviera Maya (Adults Only) is a 5-star adults-only hotel offering luxury accommodations, gourmet dining, and a holistic spa experience. With a Booking.com rating of 9.0/10, this Playa del Carmen hotel features private terraces, plunge pools, and an all-inclusive concept that exceeds expectations.
Rooms & Amenities
The accommodations at Grand Velas Riviera Maya (Adults Only) feature spacious suites with
Dining Options
With eight restaurants, Grand Velas Riviera Maya (Adults Only) offers a diverse culinary journey that includes exceptional Mexican haute cuisine, traditional French favorites, and contemporary Italian dishes. The dining experience is complemented by vibrant bars and lounges throughout the resort.
Leisure & Activities
Leisure activities include beach access, infinity pools, and wellness experiences at the award-winning SE Spa, which provides treatments certified by Wellness for Cancer. Guests can also enjoy eco-tours, snorkeling, and
Business & Services
Grand Velas Riviera Maya (Adults Only) provides a comprehensive
Must-do experiences
- Visit Tulum's ancient ruins for breathtaking coastal views.
- Savor authentic mole at La Nave Pizzeria in Puerto Aventuras.
- Explore the vibrant Playa del Carmen Mercado 28 for local crafts.
- Take a snorkeling trip to Akumal to swim with sea turtles.
- Enjoy a sunset dinner at Alux Restaurant, set in a cave.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Ambassador Suite Ocean View
2 persons
118 m²
1 King-size bed
Ocean view
Shower
Coffee machine
room details
Ambassador Pool Suite Ocean View
2 persons
118 m²
1 King-size bed
Ocean view
Shower
Coffee machine
room details
Nature View Suite Private Pool Zen Experience
2 persons
110 m²
1 King-size bed
Shower
Coffee machine
room details
Nature View Suite Zen Experience
2 persons
110 m²
1 King-size bed
Shower
Coffee machine
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi in public areas
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Allergy-free rooms
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Water sports
- Hiking
- Cycling
- Golf course
- Billiard tables
- Table tennis
- Yoga class
- Sports trainer
- Aerobics
Guest Parking
- Dryer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Outdoor dining area
- Picnic area/ Tables
- Dinner
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Playpen
- Baby pushchair
- Children's buffet
- Board games
- Children's pool
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Karaoke
- Live entertainment
- Night club
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Facial
- Treatment room
- Beauty treatment
- Body wraps
- Massage
- Public Bath
- Pool with view
Room features
- Wi-Fi in rooms
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Dryer
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At Grand Velas Riviera Maya (Adults Only), a mosaic of dining experiences awaits, where global flavors and authentic local cuisine come together in enchanting settings. From romantic evenings under the stars to vibrant all-day dining, each restaurant invites guests to embark on a culinary adventure.
Piaf
French fine dining
Ambiance
Elegant and romantic, reminiscent of 1940s Paris
Key Offerings
Signature French dishes paired with exceptional wines, served in an opulent atmosphere.
Reservation
Recommended
Open for dinner
Frida
Traditional Mexican
Ambiance
Cultural and vibrant, ideal for family dinners
Key Offerings
Authentic Mexican cuisine showcasing regional flavors, perfect for both romantic and family gatherings.
Reservation
Recommended
Open for dinner
Azul
International
Ambiance
Casual and open-air for relaxed dining
Key Offerings
An enticing selection served throughout the day, perfect for breakfast, brunch, lunch, and dinner.
Reservation
Not needed
Open for breakfast, brunch, lunch, and dinner
Bistro
International
Ambiance
Charming and casual, with a lively atmosphere
Key Offerings
A menu featuring diverse dishes, offering a welcoming setting for all-day dining.
Reservation
Not needed
Open for breakfast, brunch, lunch, and dinner
Cocina de Autor
Modern gastronomy
Ambiance
Sleek and contemporary for a unique dining experience
Key Offerings
Innovative dishes crafted with care, inspired by seasonal ingredients.
Reservation
Recommended
Open for dinner
Lucca
Italian and Mediterranean
Ambiance
Romantic and cozy, perfect for intimate dining
Key Offerings
A selection of hearty Italian and Mediterranean favorites, ideal for memorable evenings.
Reservation
Recommended
Open for dinner
Sen Lin
Asian fusion (Chinese, Japanese, Korean, Thai, Vietnamese)
Ambiance
Modern and sophisticated, ideal for exotic dinners
Key Offerings
A diverse array of Asian dishes offering an adventurous dining experience.
Reservation
Recommended
Open for dinner
Chaká
Mexican
Ambiance
Family-friendly and welcoming, perfect for casual meals
Key Offerings
Traditional Mexican dishes served in a lively atmosphere, great for family dinners.
Reservation
Not needed
Open for dinner
Location
Carretera Cancun Tulum Km 62,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Carretera Cancun Tulum Km 62,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Punta Bete
630 m
Landmark
Playa
2.7
km
Beach
Xcalacoco
1.9
km
Golf Course
El Camaleon Golf Course
1.8
km
Golf Course
Grand Coral Golf Riviera Maya
2.7
km
Landmark
Punta Venado
4.0
km
Beach
Point Esmeralda
4.1
km
Museum
Zona Arqueologica Tulum
3.0
km
Beach
Grand Coral Beach Club
3.4
km
Event hall
Salon Tres Rios I
3.7
km
Beach
Punta Esmeralda Beach
4.2
km
Landmark
Go Natural Explorers
4.4
km
Landmark
Church of Guadalupe
5.3
km
Gallery
Galeria Luis Sottil
5.1
km
Landmark
Playa Publica 88
4.9
km
Landmark
28 de Julio Square
5.0
km
Landmark
Xavage Park by Xcaret
5.7
km
Landmark
La 5ta Hacienda
6.1
km
Gallery
Tierra Huichol
6.2
km
Gallery
La Galeria de Playa Art Gallery
6.7
km
Landmark
Caminarte
6.7
km
Gallery
Riviera Art Gallery
6.9
km
Landmark
Galeria Lamanai
6.9
km
Landmark
Ambarte
7.0
km
Nearby
Punta Bete
630 m
Restaurants
Lucca Restaurant
20 m
Carretera Cancun Tulum Km. 62 Grand Velas Riviera Maya
Bistro Restaurant
320 m
Carretera Cancun Tulum Km. 62 Grand Velas Riviera Maya
Explore Playa del Carmen
Explore the Riviera Maya
Xcalacoco
45 minutes walking
A serene beach known for its calm waters and local wildlife, ideal for nature lovers and a peaceful day by the sea.
Lucca Restaurant
1 minute walking
Italian cuisine with a focus on fresh ingredients and an elegant atmosphere, highlighted by their homemade pasta.
Bistro Restaurant
8 minutes walking
A lively spot offering a range of international dishes, featuring a vibrant atmosphere and excellent seafood options.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
Matthew
United Kingdom,
February
2025
9.6/10
Our family vacation at this resort was truly wonderful! The service was exceptional, the food was fantastic, and the spa was a must-try. The only downside was the seaweed on the beach, which made swimming a bit tricky, so water shoes are essential. Overall, a great experience for families looking for a relaxing getaway.
Rooms
10.0
The room was spacious and very comfortable, perfect for our family of four with two queens and an extra cot.
Service
10.0
Service was first-class, with our concierge checking on us regularly to ensure we had everything we needed.
Location
8.0
The resort is beautifully situated along the Caribbean, although a bit of a ride into Playa Del Carmen.
Dining
10.0
Dining was a highlight, especially the restaurants Piaf and Frieda, where the food was incredible.
Facilities
10.0
The facilities were excellent, especially the spa, which offers a wonderful water ceremony.
Sebastian
United Kingdom,
December
2024
9.4/10
I just returned from an incredible stay at the resort, and it truly exceeded my expectations in every way! The rooms were spacious and beautifully designed, just steps away from the pool and beach, which made our time relaxing and enjoyable. The service was exceptional, with friendly and attentive staff who went above and beyond. Dining options were impressive, especially the themed buffets, but I felt that there could have been more choices for breakfast. Overall, this place is a gem for family-friendly luxury, but a few tweaks in the dining options could enhance the experience further.
Rooms
10.0
Our room in the Ambassador section was among the largest and nicest I've ever stayed in, featuring modern amenities and stunning views.
Service
10.0
The service at the resort was fantastic, with staff readily available and always willing to assist us, making us feel right at home.
Location
9.0
The location was perfect, situated close to the beach with so many activities available for the kids, making for an unforgettable vacation.
Dining
8.0
I was pleasantly surprised by the culinary options available, particularly the Azule buffet; although I wish breakfast had more variety.
Facilities
10.0
The facilities were outstanding, especially the pools and beach areas, providing a serene atmosphere to unwind.
Molly
United Kingdom,
December
2024
9.8/10
We just had an amazing week at this resort! The service was impeccable, and the facilities were clean, modern, and beautiful. The food was delicious and varied, and the staff was friendly and professional. We had some minor issues with beach service, but overall, it was a fantastic experience. Definitely a family-friendly paradise that we'll be coming back to!
Rooms
10.0
The rooms were tastefully appointed and impeccably maintained, with a spacious layout that included a crib and a roll-out bed. We loved the view from our top-floor suite, and the plunge pool was an amazing touch.
Service
10.0
The service went above and beyond-Braulio, our concierge, and Luis at the pool were exceptional, making our stay feel like royalty. They fulfilled every need we had with a smile.
Location
9.0
The resort is located in a serene area, giving us a secluded beach experience while still being close enough for fun activities.
Dining
10.0
Dining was top-notch, with fantastic options at every meal, from healthy to indulgent. We particularly loved our dinner at Cocina De Autor-it was simply an unforgettable experience.
Facilities
10.0
The facilities exceeded all expectations, with multiple pool options, including a fun kiddie pool for the kids. The spa was also a luxurious escape.
Jessica
United Kingdom,
November
2024
9.8/10
Our stay at the resort was absolutely incredible! From the breathtaking surroundings to the exceptional service, every moment felt special. The rooms were spacious and beautifully designed, making our family feel right at home. We enjoyed the fantastic dining options and the engaging activities for the kids. However, pricing can get steep during peak times, so it might be wiser to look for off-season deals. Overall, this resort is a gem for families looking for a memorable vacation experience.
Rooms
10.0
The rooms were spacious, clean, and beautifully designed, providing a gorgeous view of the Caribbean. The layout was perfect for a family, featuring two sinks and an amazing shower.
Service
10.0
The service was top-notch. Our personal concierge was incredibly attentive, ensuring we had everything we needed throughout our stay. The pool staff were equally impressive, being attentive and friendly.
Location
9.0
The location was delightful, with crystal clear waters and beautifully maintained beach areas. It offered a perfect escape from the bustling crowds, making for a more serene experience.
Dining
10.0
Dining options were abundant and delicious. We found everything from healthy snacks to indulgent meals, truly catering to every taste.
Facilities
10.0
Facilities were outstanding, with multiple pools and kids' clubs that kept our children entertained every day. The beach was also well-maintained and inviting.
Exceptional service
Higher pricing in peak season
Emma
United Kingdom,
November
2024
8.8/10
Our stay at Grand Velas Riviera Maya was absolutely delightful, marked by incredible service and exquisite amenities. The resort provided relaxing spaces that felt uncrowded, allowing us to unwind fully. Although the dining options are varied and enjoyable, having several adult-only restaurants limited our family experience. The luxurious spa was a highlight of our visit, ensuring we still had access to rejuvenating treatments. Overall, it's a fantastic resort with a few limitations.
Rooms
9.0
The rooms were luxurious with fresh flowers, beautifully maintained bedding, and a serene atmosphere.
Service
10.0
The staff here were delightful, genuinely attentive, and went out of their way to ensure we had a pleasant experience.
Location
8.0
The resort is beautifully nestled in a nature preserve, creating a peaceful jungle ambiance.
Dining
8.0
The food was consistently delicious across all the restaurants, though limited adult-only options hindered family dining experiences.
Facilities
9.0
The resort facilities, especially the spa and pool areas, were exceptional and well-maintained.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.Wireless internet is available in the entire hotel for free.
Breakfast
A continental breakfast is served at affordable prices.
Pets
Pets are not allowed.
Number of rooms:
539
Former name
Ambassador at Grand Velas All Inclusive
FAQs
About Grand Velas Riviera Maya (Adults Only)
How far is Grand Velas Riviera Maya (Adults Only) from Cancun International Airport?
The hotel is located 35 km from Cancun International Airport, approximately a 35-minute drive.
What are some nearby attractions to Grand Velas Riviera Maya (Adults Only)?
Nearby attractions include Xcalacoco (1 km), Grand Coral Golf Riviera Maya (approximately 10 minutes by car), and the Church of Guadalupe (5 km).
Does Grand Velas Riviera Maya (Adults Only) have on-site dining options?
The hotel features eight restaurants, including a Mexican restaurant and an Italian restaurant offering diverse culinary experiences.
Is parking available at Grand Velas Riviera Maya (Adults Only)?
Public parking is available on-site at no additional charge.
What amenities are available in the rooms at Grand Velas Riviera Maya (Adults Only)?
Rooms include air conditioning, Wi-Fi, a flat-screen TV, and a Nespresso coffee maker.
What recreational facilities does Grand Velas Riviera Maya (Adults Only) offer?
The hotel features multiple outdoor pools, an infinity pool, a fitness center, and a wellness spa.
Are there any spa or wellness services available at Grand Velas Riviera Maya (Adults Only)?
The award-winning spa offers beauty treatments, massages, and wellness packages.
Does Grand Velas Riviera Maya (Adults Only) provide airport shuttle services?
The hotel provides paid airport shuttle services for guests.
What languages do the staff at Grand Velas Riviera Maya (Adults Only) speak?
Staff at the hotel are multilingual and can assist guests in English and Spanish.
What types of activities are available at Grand Velas Riviera Maya (Adults Only)?
Guests can enjoy activities such as hiking, cycling, water sports, and yoga classes.
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